Refund policy

Return and Refund Policy – Etrevia

The etrevia.com website is operated by the micro-enterprise VCOMMERCE, acting under the trade name Etrevia. The head office is located at 47 Rue Vivienne, 75002 Paris, France, registered under SIRET number 98252506500024.

 

We accept returns for defective and non-defective products, subject to the conditions set out below.

Withdrawal period

In accordance with current legislation, you have a period of 14 days after receipt of your order to request a return. Requests made after this 14-day period may be refused.

Product Condition

To be eligible for a return, items must be:

  • New, unused and unworn.

  • In their original packaging.

  • Accompanied by all included accessories (if applicable).

HT46__Proof of purchase:A valid receipt, invoice or order confirmation is required to process any returns.

How to make a return?

Please contact our customer service:

  • E-mail: contact@etrevia.com

  • Subject: Indicate your order number and reason for return.

_HT74__Important Note:Please wait for return approval and our instructions before returning any item.

Shipping and Return costs

  • Return method: By post only.

  • HT90__Return label:Downloadable and free for approved returns.

  • _HT98__Restocking fee: None.

Return shipping is free on all approved returns, including change of mind or defective item._HT107__

Damaged, defective or incorrect items

Please inspect your order upon delivery. If you receive an item that is damaged, defective, or does not match your order, please contact us immediately providing clear photos so that we can resolve the problem quickly.

Exchanges

We accept exchanges for eligible items meeting the same conditions and the 14 day lead time. Exchange will be processed once the returned item is received and inspected.

Refunds

Once the return has been inspected and approved, the refund will be issued to your original payment method within 10 business days.

Please note: Initial shipping charges (if applicable) are non-refundable unless the return is due to an error on our part or a defective product.

Late or missing refunds

If you have not yet received your refund:

  1. Check your bank account or payment account.

  2. Contact your banking institution (processing times may vary).

  3. If the refund still does not appear, contact us.

Return address: 47 Rue Vivienne, 75002 Paris, France

Coordinates:

Telephone: +33 7 85 75 43 85

Postal Address: 47 Rue Vivienne, 75002 Paris, France

Customer service: Monday to Saturday from 8:00 a.m. to 6:00 p.m. (UTC+1)

We aim to respond to all requests within 24 hours.