Exchange Policy

At Etrevia, we offer exchanges to ensure your complete satisfaction. If you would like to exchange an item, you have 14 days from the date of receipt of your order to submit your request.

To be eligible for an exchange, the item must be:

• unused

• in the same condition as received

• in its original packaging

How to request an exchange

To submit an exchange request, please contact our customer service team by email at: contact@etrevia.com

Please include the following information in your message:

• Your order number

• The item you wish to exchange

• The reason for your exchange request

• The item you would like in return

Exchange processing

Once your exchange request has been approved, we will send you the return instructions. Return shipping costs are the responsibility of the customer, unless the exchange is due to a defective product or an error on our part. In such cases, we will cover the return shipping costs.

Non-exchangeable items

For hygiene and safety reasons, certain items cannot be exchanged. This includes any item that has been used, damaged, or is missing its original packaging. Please refer to our full terms and conditions for the complete list of non-exchangeable items.

Questions about our policy?

If you have any questions about our exchange policy, please contact our customer service team at contact@etrevia.com. We are committed to making the process as smooth and straightforward as possible.